Last updated: June 2025
This Privacy Policy explains how ONEEV LIMITED (“we”, “us”, “our”) collects, uses, and protects your personal information when you use our website, mobile application (“App”), and any related services (“Services”). It also sets out your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Please also refer to our Terms of Use and Cookie Policy for additional information.
By accessing or using our Website, App, or Services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.
1. Who We Are
ONEEV LIMITED is the data controller for the personal information collected through our Services. Our registered address is 7 Williams House, Station Square, Neath, Wales, SA11 1BY. Where we process data on behalf of a third party, that party will be identified to you, and they will be the data controller.
2. What Information We Collect
We may collect the following personal data when you use our Website, App or interact with our Services:
-
Contact details: Name, email address, phone number (if provided).
-
Account data: Username, login credentials, preferences.
-
Location data: If enabled, your high-level location (e.g. postcode or city) to show nearby charging stations and support route planning.
-
Device data: IP address, browser type, device type, operating system, platform.
-
Usage data: Clickstream data, browsing behaviour, access times, and interactions with features.
-
Marketing and communications data: Your preferences in receiving communications from us.
-
Technical and performance data: Page response times, download errors, and browsing patterns.
-
Third-party data: Where permitted, we may receive your personal data from partners or platforms you use to access our Services (e.g. Google Assistant).
We do not knowingly collect personal data from individuals under 17.
3. How We Use Your Information
We use your personal information for the following purposes:
-
To provide and manage access to the ONEEV App, Website, and Services.
-
To help locate EV charging points and provide route planning based on your preferences.
-
To personalise your experience and remember your device or location settings.
-
To manage your user account, including notifications and preferences.
-
To improve our services and understand user behaviour via analytics (you may opt out of Google Analytics tracking using their browser add-on).
-
To respond to enquiries and support requests.
-
To send you service-related and promotional communications, where lawful and based on your preferences.
-
To comply with legal obligations, enforce our rights, and detect or prevent fraud.
4. Legal Bases for Processing
We only use your personal information where we have a legal basis under UK GDPR. These include:
-
Performance of a contract (e.g. delivering our Services).
-
Consent (e.g. location-based features, marketing communications).
-
Legal obligation (e.g. retaining records, responding to ICO).
-
Legitimate interests (e.g. security improvements, service enhancement), provided they do not override your rights.
5. Sharing Your Personal Information
We may share your data with:
-
Service providers, hosting partners, and subcontractors for the delivery of our Services.
-
Business partners to help support integrated features or promotions.
-
Legal, financial and professional advisors.
-
Regulatory authorities, courts or enforcement agencies if required by law or to protect our rights.
We do not sell your personal information.
6. International Transfers
Your personal data may occasionally be transferred and processed outside the UK or EEA. In such cases, we ensure your data is protected through appropriate safeguards such as Standard Contractual Clauses, adequacy decisions, or other legally permitted mechanisms.
7. How Long We Keep Your Data
We retain your personal data only for as long as necessary to provide our Services, comply with our legal obligations, or resolve disputes. If your account becomes inactive, we may delete or anonymise your information after a reasonable period. You may also request deletion at any time, subject to legal requirements.
8. Security of Your Personal Information
We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration or destruction. These include encrypted storage, secure access controls, and regular data audits.
9. Your Rights
Under UK data protection law, you have the following rights:
-
To access the personal information we hold about you.
-
To correct inaccurate or incomplete data.
-
To request deletion of your data in certain circumstances.
-
To restrict or object to the processing of your data.
-
To withdraw consent where processing is based on consent.
-
To request portability of your data to another provider.
-
To object to decisions made solely by automated means (where applicable).
To exercise your rights, email us at privacy@oneevgroup.com or write to us at our postal address with the subject line: “Privacy Information Request”.
10. Children’s Data
Our Services are not intended for children under 18. If we become aware that we have collected personal data from a minor without appropriate consent, we will delete it promptly.
11. Cookies
Our Website and App use cookies to enhance user experience, improve performance, and enable functionality such as remembering preferences. For full details, please refer to our Cookie Policy.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. All updates will be posted on this page, and where appropriate, we will notify you of significant changes.
13. Contact Information
If you have any questions about this Privacy Policy, or if you wish to make a complaint or request, please contact us at: info@oneevgroup.com
Post: ONEEV LIMITED, 7 Williams House, Station Square, Neath, Wales, SA11 1BY
If you are not satisfied with our response, you have the right to contact the Information Commissioner’s Office (ICO):
Website: www.ico.org.uk
Phone: 0303 123 1113
© ONEEV LIMITED 2025. All rights reserved.
